Terms & Conditions

 

Welcome to Bongs R Us website!

 

By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without providing notice to you.

 

These terms and conditions apply to this website only.

 

Age Restriction

You must be 18 or overto view or make a purchase on Bongs R Us website. By selecting the click box to enter the site, you are agreeing that you are over 18 years of age. We cannot be held responsible for the actions of anyone using this website who is under 18 years of age.

 

Our Products

Some products on this website may contravene certain laws in some parts of the world. Bongs R Us will not be held responsible in the event of ‘you’ our client contravening such laws. All smoking implements are intended for tobacco use only. The pipes, bongs and water pipes sold from this website are suitable for smoking a variety of herbs including tobacco and tobacco cigarettes. It is your responsibility to comply with local laws.

 

Stock and Availability

While we try to ensure that all the information on our website is accurate, unfortunately errors may sometimes occur. If an error has been made, we will inform you as soon as possible. We are under no obligation to fulfil an order for an incorrect item.

 

We cannot guarantee availability on all items and reserve the right to cancel any order at any time.

 

If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.

 

Pricing & Payments

All prices shown on our website are in Australian Dollars and include GST.

 

You will be billed in Australian Dollars.

 

What payment options?

We accept direct bank transfers, credit, and debit card payments.

 

Is my card secure to use on your site?

Bongs R Us values the security of your personal information. All details entered in our site go through a secure socket layer technology (SSL). Your details are encrypted and securely transmitted in through the payment gateway to be processed. Your credit card information is never stored.

 

Payment

When you make a purchase on Bongs R Us website, you are agreeing that you are an authorised user of the credit card or debit card used to place your order.

 

In the case of direct debit payment method, your order will be shipped once the funds have cleared in our account.

 

 

 

Fraud

All orders are subject to various security checks. If our fraud detection system detects an anomaly with your payment, you will be contacted to confirm your details. We reserve the right to hold your order during this process while we await your confirmation. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities.

 

Discount Codes

If you are using a discount or coupon code, you must enter it at checkout prior to making your payment. If your order is paid without entering a code, you are agreeing to pay the full amount for your items. Discounts cannot be applied or refunded to an order after payment has been made.

 

Shipping

It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.

 

Allow up to 7 working days for standard delivery, and additional time for remote areas or during peak periods. This time is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our warehouse and are not our responsibility.

 

Postage Charges are $20 standard shipping for all orders. Free standard shipping on all orders over $150.

 

All orders are shipped by courier please tick box for authority to leave.

 

Bongs R Us reserve the right to increase postage charges on any order should we deem necessary i.e., excessively large orders or remote locations.

 

Bongs R Us does not ship outside of Australia.

 

Returns

All purchases are final, and returns are not accepted, unless items are faulty. If you have any issues with your order, please contact us.

 

Faulty Items

We will refund, credit or replace any items that are found to be faulty on arrival, or within the warranty period (on warranty applicable items). If you feel your item is faulty, please contact us as soon as possible at salesbongsrus@gmail.com and we will then advise you on how to return your item. Please include photos of the fault if applicable.

 

Breakages

While all care is taken with packaging of fragile items, breakages may occur in transit. If your item has arrived broken or damaged, please contact us as soon as possible at salesbongsrus@gmail.com include photos of the broken or damaged item/s.

 

Please inspect your items thoroughly on arrival. If you do not report any problems with your item when you receive it, we assume that you received it in good working order without damage. We have no responsibility to provide a refund, exchange, or credit for items that you have damaged or broken yourself after the fact.

  

Images and designs

All designs, images and artwork on this website are the copyright of Bongs R Us. No permission is given to reproduce any of the logos, trademarks, brand names, artwork, images, or designs featured on this website and any such use my constitute infringement on the owners’ rights.

 

Your information

When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.

 

We reserve the right to refuse to supply any person and/or close account for any reason including misuse and abuse of staff.

 

Please see our Privacy Policy for more information

 

Privacy Policy

Bongs R Us is committed to ensuring the personal information of our customers and visitors to our website is kept secure and used for appropriate purposes.

 

Collection of Personal Information:

For customers to shop on Bongs R Us website, we require certain personal information to be provided to us. This information includes but is not limited to:

 

• Name
• Address
• Email address
• Credit card details (these details are only used to process an order and are not saved in our system)

 

We may also occasionally collect information on your preferences and opinions although your permission will be asked at the time of collection.

 

We also collect certain information from all visitors to our site, through the use of cookies.

  

What are cookies?

Cookies are small bits of information that are placed on your computer’s hard drive when you visit any site on the internet. These cookies are used to recognise your computer and welcome you each time you return to our site. It is easy to prevent any site from storing your information by disabling cookies in your browser settings.

 

Use of personal information:

 

We will use the information you provide us to:

 

Update you on the status of any orders you place on our site

 

Fulfil any orders you place on our site

 

Update you on Bongs R Us news and offers (these updates must be opted-into – we will never send you these updates without your permission and you can opt-out of them at any time)

 

Conduct anti-fraud checks when applicable.  If this is the case, we will use the information you have provided us regarding names and addresses to compare to payment details such as credit card names and addresses. If fraud is suspected, we reserve the right to communicate your information to the relevant authorities including but not limited to Police and banks.

 

Aggregate statistical information. We use non-personal information that cannot personally identify our site visitors to create statistics including but not limited to visitor numbers, time spent on site and pages viewed. We also use customer information including but not limited to customer ages or delivery city to generate demographic information on our customers. We use both forms of information to measure customer and visitor trends and ensure we are providing the best service possible.

 

Disclosure of Personal Information:

 

Couriers or other shipping companies (who deliver goods to you on our behalf)

 

Payment authorisation or fraud checking organisations (who process payments for customer orders)

 

These companies are permitted to access only the information they require to fulfil the services they are engaged for. In addition, Bongs R Us will only work with companies who share our belief that our customers’ privacy is paramount.

 

Security:

 

We take all reasonable steps to protect all personal information from misuse, loss, unauthorised access, modification, or disclosure.

 

Communications between your browser and our web servers are private and secured by 256-bit encryption.

 

All personal information is stored in secured premises or in electronic databases requiring logins and passwords. Only those staff that need access are given logins and passwords.

 

Some information is kept for several years to comply with legal requirements.

 

Changes to this Privacy Policy:

 

Bongs R Us reserves the right to change this Privacy Policy at any time.

 

Accessing your Personal Information:

 

You have the right to view or change the personal information Bongs R Us holds about you. To view or change this information, you can log into your account or contact us at salesbongsrus@gmail.com. In all cases, you will be required to provide proof of identity to access your information.

  

Contacting us:

 

We always love to hear from our customers. If you have any questions or comments regarding this Privacy Policy or our website in general, please contact us at: salesbongsrus@gmail.com